So my girlfriend recently went here in November to get her exhaust fixed and a tune up,struts and suspension, they fixed it and the car ran alright for a lil bit, then I noticed that the coolant was mixing with oil, so we brought it back and they said there is a valve leak not a gasket, so we paid them again to fix the valve leak. When we brought it in, it wasn't overheating at all. After they 'fixed' it we go pick car up and it starts to overheat, mind you we spent all our christmas money to fix the car which totals to about a lil over 3000, and when we called and told them what was happening they said bring it in, so we do and they say the water pump is broken and they need more money to fix it, which we don't have even spent some of rent to 'fix' the car. So I'm driving car and notice no heat, take it back, he realizes that he didn't bleed all the air out the line for the coolant, and when the heat started working he made a comment that we might not need a water pump, even though we paid for him to diagnose the problem and he said the water pump, now he is saying it might not be broken. After my girl gets out the hospital, we take car back because this wasn't happening till after we got the car back from them, so they take it for two days call us to come pick it up and say they fixed it, so we gave them benefit of the doubt and we trusted them. While driving to work I get a call that the car has completely broken down, so I go and get her off the road and the same problem that started after we got the car back started again, and now the car is overheating right away and we can't even drive it. Then Roxanne the owner was really rude and not understanding to us which we just gave them all our money we saved for the holidays, 3000+ in total from a hard working family, and that put our christmas on hold because we thought we were getting our vehicle fixed, instead everytime we got the car back it would get worse. And worse, and now we are down a car because I truly believed they mis diagnosed our vehicle and had no problem taking our money, mind you if the owner would have taken even an interest in helping us this would be a better report. So now we have our vehicle with another shop and their diagnose does not even include a waterpump issue, it was the thermostat and the air in line problem and it literally cost us not only our holiday but missed work and lost out on pay. Not happy with this place at all and after 20 years of business with them I wouldn't take any of my vehicles here. Roxanne is not Dave because we know Dave would have made it right💯.
